Shipping policy

Shipping Policy

Last Updated: July 2026

At Purélle, we're committed to delivering your order as quickly and carefully as possible.

By placing an order with Purélle, you agree to the shipping terms below.

Order Processing

Orders are typically processed within 1-3 business days after payment has been successfully received and verified.

During periods of high demand, promotions, public holidays, or unforeseen circumstances, processing may take longer.

Processing times are separate from shipping times.

Orders are not processed on weekends or South African public holidays.

Delivery

Purélle partners with trusted courier providers, including Aramex, to deliver orders throughout South Africa.

Estimated delivery times after dispatch are:

  • Gauteng: 1-3 business days
  • Major metropolitan areas: 2-5 business days
  • Regional and outlying areas: 3-7 business days

These timeframes are estimates only and are not guaranteed.

Delivery may be delayed due to factors outside our reasonable control, including but not limited to:

  • courier operational delays;
  • adverse weather conditions;
  • public holidays;
  • high shipping volumes;
  • customs or supplier delays;
  • incorrect or incomplete delivery information provided by the customer;
  • circumstances beyond our reasonable control.

Purélle is not responsible for delays caused by third-party courier services once an order has been dispatched.

Shipping Confirmation & Tracking

Once your order has been dispatched, you'll receive an email containing your tracking information where available.

Customers are responsible for monitoring the progress of their shipment using the tracking information provided.

Incorrect Shipping Information

Customers are responsible for ensuring that all shipping details provided at checkout are complete and accurate.

Purélle is not responsible for:

  • deliveries made to incorrect addresses supplied by the customer;
  • delays resulting from inaccurate shipping information;
  • additional shipping charges incurred due to incorrect address information.

Where an order is returned to us due to an incorrect address or unsuccessful delivery attempts, additional shipping charges may apply before the order is re-dispatched.

Delivery Attempts

Our courier partners may attempt delivery more than once.

If a delivery cannot be completed after reasonable attempts, the parcel may be returned.

Where re-delivery is requested, additional shipping fees may apply.

Risk of Loss

Risk of loss or damage transfers to the customer upon delivery to the shipping address provided during checkout.

Customers should inspect parcels upon delivery and report any visible shipping damage within 48 hours of receipt.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please include:

  • your order number;
  • photographs of the product;
  • photographs of the packaging;
  • a description of the issue.

Failure to report shipping-related issues within a reasonable time may affect our ability to investigate the claim.

Shipping Fees

Shipping charges are calculated during checkout unless free shipping promotions apply.

Shipping fees are non-refundable once an order has been dispatched, except where required by applicable law.

Force Majeure

Purélle shall not be held liable for delays or failures to perform due to events beyond our reasonable control, including but not limited to:

  • natural disasters;
  • strikes;
  • civil unrest;
  • supplier disruptions;
  • transport interruptions;
  • internet outages;
  • government restrictions;
  • pandemics;
  • acts of God.

Contact

For shipping enquiries, please contact: supportpurelle@gmail.com