Contact information
Contact Us
We'd Love to Hear From You
Whether you have a question about your order, need help choosing a product, or simply want to get in touch, our team is here to help.
At Purélle, we're committed to providing thoughtful support and making every shopping experience as seamless as possible.
Customer Support
📧 supportpurelle@gmail.com
For the fastest response, please include your order number if your enquiry relates to an existing purchase.
Support Hours
Monday - Friday
09:00 - 17:00 (SAST)
Weekend and public holiday enquiries will be responded to on the next business day.
Response Time
We aim to respond to all enquiries within 24-48 business hours.
During promotions, holidays or periods of high order volumes, response times may be slightly longer.
Before Contacting Us
You may find the answer to your question in our:
- Shipping Policy
- Refund Policy
- FAQ
These pages cover delivery estimates, returns, refunds and other common questions.
Please Note
To help us assist you as quickly as possible, include the following where applicable:
- Your order number
- The email address used to place your order
- A brief description of your enquiry
- Clear photographs (if reporting a damaged or incorrect item)
Thank You
Thank you for choosing Purélle.
Luxury isn't only found in our products. It's reflected in every interaction. We're committed to providing thoughtful service from the moment you place your order to the moment it arrives at your door.
We appreciate your support and look forward to helping you.