Refund policy
Refund Policy — Purélle
At Purélle, we are committed to delivering premium-quality products and an exceptional shopping experience. Please read our refund policy carefully before making a purchase.
Returns
We accept eligible returns within 7 days of delivery.
To qualify for a return:
The item must be unused, unopened, and in its original condition.
All original packaging must be included.
Proof of purchase is required.
Non-Returnable Items
For hygiene and safety reasons, we do not accept returns on:
Opened beauty or self-care products
Used personal-care items
Sale or promotional items
Gift cards**Refund Policy — Purélle**
At Purélle, we are dedicated to providing premium-quality products and an exceptional shopping experience. Please read our refund policy carefully before making a purchase.
**Returns**
We accept eligible returns within 7 days of delivery. To qualify for a return:
- The item must be unused, unopened, and in its original condition.
- All original packaging must be included.
- Proof of purchase is required.
**Non-Returnable Items**
For hygiene and safety reasons, we do not accept returns on:
- Opened beauty or self-care products
- Used personal care items
- Sale or promotional items
- Gift cards
**Damaged, Defective, or Incorrect Orders**
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and include clear photos of the item and its packaging. If your claim is approved, we may offer:
- A replacement
- Store credit
- A refund as required under South African consumer law
**Refunds**
Approved refunds will be processed within 5–10 business days after the returned item has been inspected and approved. Please note that shipping fees are non-refundable unless the item received was incorrect or defective.
**Order Cancellations**
Orders may only be canceled before they are processed or dispatched. Once shipped, orders cannot be canceled and must follow the return process.
**Chargebacks and Abuse**
Purélle reserves the right to deny refunds or disputes in cases of suspected fraud, excessive refund requests, policy abuse, or false claims.
**Contact**